OUR PROMISE TO YOU
You have the right to be informed of the standard of service that we provide for you. We are very fortunate in having our Service Managers living in the village. They take a great interest in the welfare of our guests and they are always on hand to ensure that your holiday is a good one. We have listed below the levels of service that we provide for you when you visit Daisy.
- Daisy is regularly checked so that her decor and furnishings are properly maintained.
- Daisy has been cleaned prior to your arrival , though to be fair to the Service Managers, the time interval following the departure of the previous guests, can occasionally be too short for a "full clean" .
- We pay a monthly maintenance charge that covers community costs and the upkeep of Mandarin Grove in good condition .
- The beds will be made up and adequate laundry/towels will be available for your needs.
- Electricity and air conditioning will be paid by us.
- There is a standard welcome pack waiting for you on your arrival . It will include: one bottle of wine; one litre of water; mini milks; sachets of sugar coffee and tea; toilet rolls; and cleaning materials.
- The Service Managers will meet and greet you on your arrival unless of course you arrive very late (or early!), when arrangements will be made to ensure that lights will be left on and the door key available for you.
- If there is a problem during your stay it will be attended to and rectified as soon as possible.
- We would be very grateful if guests would let us know their opinion of the holiday in the Visitors' Book ; on our website or in an email to us . We value your opinions. Thank you
- Finally, and in some ways most important : we promise to safeguard your holiday by offering you secure payments by PayPal. We also promise, wherever possible, to acknowledge your emails on the same day that they are sent and to provide prompt email receipts for all your payments.
Peter and Ann Jones
pvjones42@gmail.com
|
